CANCELLATIONS
As we are a small hotel, late cancellations and no-shows really affect our business, therefore our deposit and cancellation policy is as follows:
- We require a deposit equal to one night’s stay that will be charged to your credit card upon booking, the deposit is non-refundable.
- If you would prefer, you can make a deposit or bank transfer for the equivalent to one night’s room charge and send us a copy of the deposit voucher or transfer receipt within 5 days of making the reservation.
- We will automatically cancel any reservation for which we do not receive either a valid credit card or notification of payment within 5 days.
- During peak periods, the deposit will be equal to 50% of the reserved stay.
- More than 30 days’ notice – full refund less $25.00 administration fee.
- 14 days or less notice – loss of deposit.
COVID-19 RISK FREE CANCELLATIONS
In the case that government regulations related to COVID-19 restrict free circulation or the opportunity to travel and you are forced to cancel your reservation, we will reimburse 100% of your deposit
TERMS AND CONDITIONS
- All rates are subject to 10% ITBMS
- Rates are based on double occupancy
- The Riverside Inn offers rates with and without breakfast for your convenience
- Guests that choose rates without breakfast may enjoy their breakfast à la carte in our restaurant The Rock for an additional cost
- Guests that choose breakfast inclusive rates may enjoy our Continental breakfast or a $10.00 credit to be consumed in our restaurant The Rock Boquete during breakfast hours
- The continental breakfast includes orange juice, fresh seasonal fruit, ham, fresh Boquete farmer’s cheese, freshly baked bread with homemade marmalade and butter
- À la carte breakfast is also available for an additional cost.
- Additional guests for breakfast included rates: $40.00 per person per night (plus tax)
- Additional guests for no breakfast rates: $30.00 per person per night (plus tax)
- There is a two-night minimum stay for all holiday periods
- Children under 12 years of age stay free with parents (if no extra bed is required)
- Our BAR (Best Available) are special rates and therefore no other discounts or promotions apply
WE ARE A PET-FRIENDLY HOTEL:
- There is a 2 pet per room limit, we welcome pets up to 55 pounds.
- There is an additional charge of $25.00 + tax per pet per day
- Pets cannot be left unattended in guestrooms.
- Pets must be leashed while on the hotel property
- Guests are responsible for cleaning after their pets
- Additional fees may apply if the damage is found in the room upon check out
- Service pets may accompany guests with disabilities
- Please understand that should your pet disturb other hotel guests; the hotel will have no other choice but to refuse further accommodation for your pet